Privacy Policy

Information We Collect

We collect information you provide directly, including contact details, account registration details, shipping and billing information, consultation requests, secure messages, order history, referral or ambassador program information, and product preferences. We may also collect technical information such as browser type, device information, page interactions, approximate location from IP address, and analytics events.

Categories Of Personal Information

For the purposes of California privacy law, the categories of personal information we may collect include: identifiers (such as name, email, phone, and account or device identifiers); customer and commercial records (such as shipping and billing details, orders, and subscriptions); internet and device activity (such as page interactions and analytics events); approximate location derived from IP address; and information you choose to share with us, which may include health-related details. Health-related information is treated as sensitive; we use it only to support your care, your orders, and the requests you make, and we do not use it to infer characteristics about you.

How We Use Information

We use information to operate the website, process orders and payments, provide account access, deliver protocol guides, respond to consultation and support requests, support secure messaging, administer subscriptions, manage referral and ambassador programs, prevent fraud, comply with legal obligations, and improve the website and patient experience.

Payments And Service Providers

Payments are processed through Stripe. Email delivery, hosting, authentication, database, analytics, and related infrastructure may be provided by vendors such as Firebase, Google Cloud, Resend, Stripe, and similar operational providers. These providers may process information only as needed to perform services for Ultra Healthy Human.

Health Information

Some interactions may include health-related information that you choose to share. Use secure account messaging or direct practice contact channels for sensitive patient communication. Do not use public forms for urgent medical issues.

Cookies And Analytics

The site may use cookies, local storage, and analytics technologies to support sign-in, cart continuity, order lookup, security, preferences, and measurement. You can adjust browser settings to limit cookies, though some account, checkout, and cart features may not work correctly.

Sharing

We do not sell personal information. We may share information with service providers, payment processors, fulfillment partners, professional advisors, regulators, or authorities when necessary to operate the business, complete requested transactions, protect rights and safety, or comply with law.

Your Choices

You may request access, correction, or deletion of certain personal information by contacting us. Some records may be retained where required for legal, security, accounting, clinical, or operational reasons.

Data Retention And Security

We keep personal information for as long as it is needed to provide services, operate your account, fulfill and support orders, administer subscriptions and programs, and meet legal, tax, accounting, clinical, and security obligations. Retention periods vary by record type and by applicable law. We use reasonable administrative, technical, and physical safeguards intended to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children And Minors

This website and our products are intended for adults. The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Account creation and purchases are intended for individuals who are at least 18 years old, or the age of majority in their state of residence. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

Your California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended. These may include the right to know the categories and specific pieces of personal information we collect, the right to request deletion, the right to request correction, and the right to opt out of the sale or sharing of personal information. We do not sell personal information for money. We use cookies and analytics technologies as described in Cookies And Analytics, and we will honor applicable opt-out requests. We will not discriminate against you for exercising your rights. To make a request, contact admin@ultrahealthyhuman.com or (480) 699-4242, and we will verify and respond as required by law.

Changes To This Policy

We may update this policy as our services, technology, or legal obligations change. The effective date shown above reflects the most recent version. We will post material changes on this page, and your continued use of the website after an update means you accept the revised policy.

Contact

Questions about this policy can be sent to admin@ultrahealthyhuman.com or by calling (480) 699-4242.